AS5007 - 2007 Powered doors for pedestrian access and egress, stipulates that all automatic doors be serviced at least every 4 months. For high traffic environments we typically recommend quarterly servicing to ensure safety compliance and reduce breakdown risk.

Regular servicing:

- Extends equipment life

- Reduces emergency call-outs

- Keeps you compliant with Australian safety standards

- Maintains safe operation for the public

Look out for:

- Slow or jerky movement

- Unusual grinding or clicking noises

- Door/gate not closing fully

- Sensors not detecting properly

- Safety beams failing intermittently

-Door/gate stopping mid-cycle

If you notice any of these, it’s best to address them early before they turn into costly failures.

Yes, we regularly service and repair systems from major brands including:

Dormakaba

Assa Abloy

Record

FAAC

ADIS

Gilgen

Auto Ingress

And many others

If parts are available, we can maintain and repair most systems. We also offer a Talbot retrofit kit which allows us to upgrade any door system with brand new components without the need to replace the entire door.

A typical service includes:

- Full safety inspection

- Sensor and beam testing

- Motor and gearbox inspection

- Lubrication of moving components

- Tension adjustments

- Control board diagnostics

- Compliance check

- Detailed service report

For facility managers, this documentation is critical for compliance and asset management.

Absolutely. Most emergency failures are caused by:

- Worn rollers or tracks

- Loose fixings

- Sensor misalignment

- Lack of lubrication

- Small electrical faults left untreated

Preventative servicing identifies these issues early — often saving thousands in emergency repair costs.

We prioritise emergency breakdowns, particularly for our preventative maintenance clients. Our unique franchise model means that we always have a local technician avaliable who can typically be on site within a few hours of a call.

In many commercial environments, yes.

Automatic doors are subject to safety compliance standards in Australia. Facility managers have a duty of care to ensure equipment is operating safely.

Failing to maintain doors and gates can expose building owners to liability if an injury occurs.

If a safety beam or presence sensor fails:

- The door/gate may stop operating

- It may fail to close properly

- It could operate unsafely

We test and recalibrate all safety devices during routine maintenance to prevent this.

With proper maintenance:

Commercial automatic sliding doors: 10–15+ years

Gate motors: 8–15+ years

Industrial shutters: 10–20 years

Lack of servicing significantly reduces lifespan.

Reactive repair:

You call us when something breaks.

Service agreement:

We proactively maintain the system to prevent failures, provide compliance records, and often offer priority response.

Most facility managers prefer predictable maintenance budgets over surprise breakdown costs.

Yes. We provide:

Service reports

Asset condition notes

Recommended upgrade advice

Compliance documentation

This is particularly useful for property managers and strata managers who must demonstrate due diligence.

We recommend replacement when:

- Parts are obsolete

- Control boards are discontinued

- Repeated breakdowns are occurring

- Repair costs exceed long-term value

- Safety standards have significantly evolved

In many cases, upgrading reduces long-term operational costs and improves safety.